E-Challan Payments Made Easier in Tamil Nadu
Challans are the source of headaches for most people throughout the nation. Not only do you lose your hard-earned money (albeit for your own mistakes), you also have to go through the process of paying the fine through your Debit/Credit card. Of course, when compared to the situation about two years ago, the introduction of E-Challan has made it easier for people to pay their fines without the use of cash, and balance problems. However, it can’t be helped but mentioned that there are improvements to be made.
That is exactly what Tamil Nadu Police has done with their introduction of the inclusion of digital wallets and anywhere payments to pay off their E-Challan. This means that the fines can be paid from anywhere in the state.
The setbacks that arose from being limited to debit/credit cards, and e-service centers was one of the primary reason for the genesis of this change. As it had to be done through the E-Challan machines held by the police officers, that too within 24 hours from the issuing of the E-Challans, it led to complications and difficulties on the part of the violating party. After 24 hours, even the same officer who issued the challan cannot accept the money from the person in question. This led to a lower realization of fines over a period.
“We cannot force them to pay. Most violators of traffic rules either say that they don’t have a credit or debit card with them, or that they have a low balance. They are also very unenthusiastic about paying through the use of E-Service Centers.”, said a traffic police official. (Source: Times of India)
The problem with E-service centers was ironically the difficulties in locating them. And even after they find the place, they were asked to pay a further stipulated commission. Quite the business model.
The rise of alternative payment methods to Credit/Debit Cards has made it convenient for people to pay for things without cash exchange or even a physical wallet. Since everything is done using our phones these days, apps such as GPay and PayTM have come to the forefront in making monetary transactions easier. The COVID pandemic has further strengthened this reliance on the apps due to fear of spreading the disease via cash exchange.
The Madurai City Police Commissioner, Prem Anand Sinha was the one who flagged the issue, following which additional means of payment have been added. Now, instead of being exclusive to debit/credit card and E-Service centers, there are other choices such as internet banking, GPay, PayTM, and PhonePe, to name a few, making the process of paying fines just as easy as ordering food or clothes, despite the needs being quite a bit different.
The ability to pay the fine from anywhere in the state is an added bonus that is helpful to both parties involved. The people have a convenient method to pay their fines while the Police officers are able to collect the fines at the earliest, according to Mr.Sinha.